Return and refund policy

Return & Refund Policy

At HalsaPro™, we value your satisfaction and want you to shop with confidence. If your purchase doesn't meet your expectations, we're here to help. This policy explains the conditions for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the item must meet all of the following conditions:

Be unused and in its original condition
Include all original packaging, accessories, and documentation (if applicable)
Show no signs of misuse or damage caused after delivery
Be accompanied by proof of purchase, such as your order confirmation or receipt

Returns that do not meet these requirements may not be eligible for a refund.

2. Requesting a Return

Before sending any product back, please contact our customer support team to obtain return authorization.

Email: service@halsapro.com

After your request has been reviewed, we'll provide:

Return instructions
The appropriate return shipping information
Any additional steps needed to complete the return process

Please do not return products without prior authorization, as unauthorized returns may be refused or delayed.

3. Incorrect, Defective or Damaged Items

Please inspect your order as soon as it arrives.

If you receive an item that is:

Damaged during shipping
Defective upon arrival
Different from the item you ordered

Your order number
A description of the issue
Clear photos showing the product and packaging

Our support team will review the situation and work with you to provide an appropriate solution, which may include a replacement or refund.

4. Non-Returnable Products

For health, safety, and operational reasons, certain products cannot be returned.

These may include:

Personalized or custom-made products
Personal care or hygiene-related items after opening
Perishable goods
Hazardous materials or flammable products
Gift cards
Clearance or final-sale merchandise unless required by applicable law

If you're unsure whether your purchase qualifies for return, please contact us before submitting a request.

5. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, we recommend:

Requesting a return for the original purchase (if eligible).
Placing a new order for the product you would like instead.

This helps us process your request as efficiently as possible.

6. European Union Consumer Rights

For orders delivered within the European Union, customers may have the legal right to withdraw from their purchase within 14 days after receiving the goods, subject to applicable consumer protection laws.

To qualify:

The product must remain unused.
Original packaging should be retained.
Proof of purchase is required.

This statutory right applies independently of our standard 30-day return policy where required by law.

7. Refund Process

Once your returned package has been received and inspected, we'll notify you regarding the outcome of your refund request.

If approved:

Your refund will be issued to the original payment method used for the purchase.
Most refunds are processed within 10 business days after approval.

Please note that your financial institution or card issuer may require additional processing time before the funds appear in your account.

If you have not received your refund after 15 business days from approval, please contact us for assistance.

8. Return Shipping

Unless the return is the result of our error (such as receiving the wrong or defective item), customers may be responsible for return shipping costs where permitted by applicable law.

Return shipping instructions will be provided after your request has been approved.

For your protection, we recommend using a shipping service that provides tracking information.