Shipping policy

Shipping Policy

At HalsaPro™, we understand that receiving your order quickly and safely is an important part of your shopping experience. This Shipping Policy outlines how orders are prepared, shipped, and delivered.

Our goal is to provide reliable service while ensuring every product is carefully inspected before it reaches your home.

Our Shipping Commitment

HalsaPro™ partners with carefully selected fulfillment centers and logistics providers to efficiently deliver our kitchen products to customers across the United States and many international destinations.

By utilizing multiple fulfillment locations, we're able to:

✔ Improve product availability

✔ Maintain competitive pricing

✔ Carefully inspect products before shipment

✔ Deliver dependable service to customers worldwide

We appreciate your patience while we prepare your order with care.

1. Order Processing

Every order goes through inventory verification, quality inspection, and secure packaging before shipment.

Processing Time

Standard Orders: 2–4 Business Days
Holiday & Promotional Periods: Up to 5 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.

2. Shipping Rates

We offer a simple flat-rate shipping fee for all orders.

Standard Shipping

$5.99 USD

Shipping costs remain the same regardless of order size or destination unless otherwise stated during checkout.

3. Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

Destination	Estimated Delivery
United States	10–15 Business Days
Canada	11–16 Business Days
United Kingdom	11–16 Business Days
Australia	11–16 Business Days
Other International Locations	15–20 Business Days

Please note that these delivery estimates are provided for reference and may vary depending on weather conditions, carrier operations, customs inspections, or local logistics.

4. Shipment Tracking

After your package leaves our fulfillment center, you'll receive a shipping confirmation email containing your tracking information.

Please keep in mind:

Tracking numbers may require 24–72 hours before showing movement.
Carrier updates are generated by shipping providers and may not refresh continuously.
Your package may still be in transit even if tracking appears temporarily inactive.

5. Customs & Import Charges

For shipments outside the United States, local customs authorities may assess import duties, taxes, or brokerage fees according to your country's regulations.

Customers are responsible for any applicable customs charges imposed by local authorities.

HalsaPro™ cannot control customs procedures or delays that may occur during international transit.

6. Order Changes & Cancellation Requests

Because our warehouse begins preparing orders shortly after purchase, requests to modify an order must be submitted as soon as possible.

If you need to:

Change your shipping address
Correct customer information
Cancel your order

Please contact us within 12 hours of placing your order.

Email: service@halsapro.com

Once an order has entered warehouse processing or has been shipped, modifications or cancellations can no longer be guaranteed.

7. Damaged, Missing or Lost Packages

We want every order to arrive safely.

Damaged Deliveries

If your package arrives with damaged contents, please email us within 72 hours of delivery and include:

Your order number
Photos of the damaged item
Photos of the shipping package (if available)

After verification, we'll arrange a replacement or another appropriate resolution.

Lost Shipments

If the shipping carrier confirms that your package has been lost during transportation, our support team will work with you to arrange a replacement shipment whenever applicable.